Privacy Policy

InnerSignal was created to provide a safe space for emotional clarity, personal growth, and self-reflection.

We understand that conversations about emotions and life experiences can be deeply personal. We are committed to handling your information responsibly and protecting your privacy.

Information You Provide

When you use InnerSignal, you may provide:

• Email address
• Display name
• Password (encrypted and managed by Firebase Authentication)
• Profile photo (optional)
• About Me information (optional)
• Journals and reflections
• AI conversation messages
• Goals and focus areas
• Coaching preferences
• Voice recordings when using voice features
• Feedback submitted through the app

Information Collected Automatically

We may automatically collect:

• Device type
• Operating system
• App version
• Language
• Time zone
• Anonymous crash reports
• Performance information
• Diagnostic logs
• Session timestamps

This information helps us improve reliability and performance.

Authentication Information

If you sign in using:

• Google
• Apple
• Email and password

we receive only the information provided through those authentication providers, subject to your permissions.

We use your information to:

• Create and manage your account
• Personalize your AI conversations
• Remember your preferences
• Improve response quality
• Save journals and reflections
• Enable voice conversations
• Synchronize information across devices
• Improve app performance
• Detect fraud or misuse
• Provide customer support
• Comply with legal obligations

We do not sell your personal information.

Messages you send to InnerSignal are processed using artificial intelligence to generate responses.

Your conversations may be transmitted securely to our AI service providers solely for the purpose of generating responses.

Where permitted by applicable law and our agreements with service providers, conversation data may be retained for a limited period to help maintain service quality, detect abuse, and improve system reliability.

We encourage you not to include highly sensitive personal information—such as government identification numbers, financial account credentials, or passwords—in conversations with the AI.

If you use voice conversations:

• Your voice is processed to convert speech into text
• Text may be sent to our AI systems to generate a response
• AI-generated responses may be converted into speech for playback

Voice data is handled only as necessary to provide these features.

Your journals, reflections, saved conversations, and wellness preferences are stored securely in your account so you can access them across your devices.

Only you can access your private entries unless you choose to share them.

InnerSignal uses trusted third-party providers to operate the Service, including:

• Firebase Authentication
• Cloud Firestore
• Firebase Storage
• Firebase Cloud Functions
• OpenAI
• Google Play Billing (Android)
• Apple In-App Purchases (iOS)
• Google Sign-In
• Apple Sign-In

These providers process information only to perform the services they provide.

We use industry-standard safeguards, including:

• Encrypted connections (HTTPS/TLS)
• Secure cloud infrastructure
• Authentication controls
• Access restrictions
• Regular security updates

While we work hard to protect your information, no system can guarantee absolute security.

You may:

• Update your profile information
• Change your password
• Delete saved reflections
• Delete saved conversations
• Control notification preferences
• Disconnect linked sign-in providers where supported

You may delete your account at any time.

When your account is deleted:

• Your authentication account is removed
• Personal profile information is deleted
• Journals and saved reflections associated with your account are scheduled for deletion, subject to applicable legal or operational retention requirements
• Some limited system logs or backup copies may remain temporarily before being automatically removed

InnerSignal is not directed to children under 13 (or the minimum age required in your jurisdiction).

We do not knowingly collect personal information from children without appropriate consent.

If we learn that we have unintentionally collected such information, we will take reasonable steps to delete it.

Your information may be processed in countries other than your own.

When transferring personal information internationally, we use appropriate safeguards where required by law.

Depending on where you live, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Receive a copy of your data
• Restrict certain processing
• Object to certain processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, contact us using the information below.

If you use our website, we may use cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Understand website usage
• Measure performance

You can control cookies through your browser settings.

We may update this Privacy Policy from time to time.

When material changes are made, we will update the Effective Date and, where appropriate, notify users through the app or other reasonable means.

If you have questions about this Privacy Policy or your personal information, please contact us: