Support Center — InnerSignal Help & FAQs

Question 1

How do I create an InnerSignal account?

Accepted Answer

Download the InnerSignal app from the App Store or Google Play, open it, and tap "Create Account." You can sign up with your email address. Once registered, you can set up your profile and choose your focus areas to personalize your experience.

Question 2

What focus areas can I choose?

Accepted Answer

InnerSignal supports a range of emotional wellness goals including stress reduction, relationship support, communication skills, confidence building, healthy boundaries, better sleep, emotional clarity, and personal growth. You can update your focus areas at any time from your profile settings.

Question 3

Is InnerSignal available on both iOS and Android?

Accepted Answer

Yes. InnerSignal is available on both iPhone (iOS) and Android devices. We are launching on both platforms simultaneously.

Question 4

Do I need an account to use InnerSignal?

Accepted Answer

Yes, an account is required to use InnerSignal. This allows us to personalize your experience, save your conversations and reflections, and track your progress over time.

Question 5

Are my conversations private?

Accepted Answer

Yes. All conversations are end-to-end encrypted and stored securely. We never sell, share, or use your personal data for advertising. Your conversations are private by design and belong only to you.

Question 6

Who can see my conversations?

Accepted Answer

Only you can see your conversations. InnerSignal staff do not read your personal conversations. Conversations are processed by our AI systems solely to generate your responses.

Question 7

How is my data stored?

Accepted Answer

Your data is securely stored using Firebase Authentication, Cloud Firestore, Firebase Storage, and Google Cloud services. We apply industry-standard security measures to protect your information.

Question 8

Can I delete my data?

Accepted Answer

Yes. You have full control over your data at any time. You can delete individual conversations, journal entries, or your entire account and all associated data directly from the app settings. To request full account deletion, contact us at support@myinnersignal.app.

Question 9

What subscription plans are available?

Accepted Answer

InnerSignal offers a free tier with core features and a premium subscription for full access — including unlimited conversations, voice mode, weekly insights, and advanced progress tracking. We offer both monthly and annual billing options. Pricing details will be announced at launch.

Question 10

How do I cancel my subscription?

Accepted Answer

Subscriptions are managed through the Apple App Store or Google Play. To cancel, go to your device's subscription settings and cancel before the next renewal date. Canceling stops future charges but does not provide a refund for the current billing period.

Question 11

Is there a free trial?

Accepted Answer

When available, InnerSignal offers a free trial period for new subscribers. You can cancel before the trial ends to avoid being charged. After the trial expires, your subscription automatically converts to a paid plan unless canceled.

Question 12

How do refunds work?

Accepted Answer

Refund requests are handled according to the policies of the platform through which the purchase was made — Apple App Store or Google Play. Please contact the respective platform's support for refund requests.

Question 13

How does the AI work?

Accepted Answer

InnerSignal uses advanced AI to engage in natural, empathetic conversations. It listens to what you share, identifies emotional patterns, and responds with thoughtful, personalized guidance. Some conversations are securely processed using AI services provided by OpenAI.

Question 14

Can I use voice conversations?

Accepted Answer

Yes. InnerSignal supports natural voice conversations. Your voice is converted to text for processing, and voice recordings are used only to generate your responses — never for advertising.

Question 15

Is InnerSignal a replacement for therapy?

Accepted Answer

No. InnerSignal is a personal growth and emotional wellness tool, not a licensed therapy or medical service. It is designed for everyday emotional support, self-reflection, and personal development. If you are experiencing a mental health crisis, please reach out to a qualified mental health professional or emergency services.

Question 16

What if the AI response doesn't feel right?

Accepted Answer

AI responses are generated automatically and may occasionally be inaccurate or incomplete. Always use your own judgment. If a response feels off, you can continue the conversation to provide more context, or start a new session. You can also reach out to us at support@myinnersignal.app with feedback.

Question 17

How do I update my profile?

Accepted Answer

You can update your name, profile photo, About Me information, and focus areas from the Profile section in the app settings. Changes are saved automatically.

Question 18

How do I delete my account?

Accepted Answer

You can request account deletion directly from the app settings, or by contacting us at support@myinnersignal.app. Deleting your account permanently removes all your data, including conversations, reflections, and journal entries.

Question 19

I forgot my password — how do I reset it?

Accepted Answer

On the login screen, tap "Forgot Password" and enter your email address. You will receive a password reset link. If you don't see the email, check your spam folder or contact us at support@myinnersignal.app.

Question 20

Can I use InnerSignal on multiple devices?

Accepted Answer

Yes. You can log in to your InnerSignal account on multiple devices. Your conversations, reflections, and settings sync automatically across devices.

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